Frequently Asked Questions

No, all the women on the system are real people just like you, who are ready to try a different way of connecting with other, real women.

Our friendly Customer Service Representatives are always available to answer questions or help you with any aspect of using the service. Call them 24 hours a day, 7 days a week at 1-800-607-0526.

Find your local number for Lavender Line by calling 1-800-688-6880. Be sure to use the Free Trial Code 1234, so when you call we can give you a free trial membership. Then call Lavender Line and our voice prompts will guide you through placing your first ad and setting up your mailbox, or going right into the action on the Live Connector.

A voice personals mailbox is like a personal answering machine for every member of Lavender Line. It allows women to leave you messages when you are not online, and for you to review your messages whenever it's convenient for you. And should you want to get back to someone interesting, they will also have a mailbox for you to leave a message in, even if she isn't online at the time. Your voice personals mailbox is the home of your Lavender Line ad. This is where you should put some serious thought into what it is you hope to get out of the system, as your ad will be available 24 hours a day in the category you select. More detail about yourself and what it is you are looking for will get you the best responses. See the following section on Sending and Receiving Messages for more information on recording the best ad possible. The Live Connector is for women who want to connect in real time. Listen, chat and get to know someone before deciding if you want to go further. Connector conversations are unmonitored and one-on-one, so you can chat about anything you like. In the Connector you can start by recording a greeting that describes yourself and the kind of woman you would like to meet. This greeting disappears from the Connector when you hang up, so you can have fun with your Connector greeting even if your voice personals mailbox ad is more serious.

The Lavender Line chat line is an easy and safe way to meet local women who have similar interests and are looking for the same things you are. It's the best place for lesbian and bi-curious women to meet for friendship, dating or sexual relationships.

Your voice personals mailbox works like your home answering machine or service.

Yes. Every new caller can try our service for free. Just call 1-800-688-6880 to get your local calling number, and when you dial into the system our voice prompts will lead you through setting up your free trial membership. However, new free trial accounts will not be issued to a phone number that has previously been given one.

Yes, as long as that phone number has never had a free trial membership issued to it before.

Free trial memberships are a special introductory offer to first-time users only, but when you sign up for a regular membership we'll be happy to sell you your first package for half-price. This allows you to continue using the same account and voice personals mailbox you set up for your free trial. Call our friendly 24-hour toll-free Customer Service at 1-800-607-0526 to find out more about this great deal.

NO, you can ONLY use your free trial account from the phone it was issued from. However, new free trial accounts will not be issued to a phone number that has previously been issued one.

Your free trial may not work if: 1) Someone has already used a free trial from this number before. 2) The system cannot read your phone number on call display. You can try to dial *82 to display your phone number on our system. 3) There is no time left in the membership. 4) It has been more than 7 days since your free trial was issued.

You must be calling from the phone number the free trial was originally issued. Or it may be that someone has used a free trial from this phone number before.

You should call your local access number. In the unlikely event that we do not provide local service to your area, call our friendly, 24-hour, toll-free Customer Service at 1-800-607-0526 and they'll help you get connected.

Once you have dialed into the system, our prompts will guide you through the simple process of setting up your voice personals mailbox and recording your ad. Remember to speak clearly and directly into the phone.

Although as tools they share the same goal - to help you connect with interesting, new women, greetings on the Connector and your voice personals mailbox are used in different ways. Your voice personals mailbox ad (or greeting) is your identity on Lavender Line, and is available to callers to hear 24 hours a day. It should contain the most detail about who you are, and whom you are hoping to meet. Your greeting in the Connector is heard only by other callers in the Connector, and should contain information about who you would like to talk to right then and there. It can be short and direct, but feel free to have fun with it, and make it different from your voice personals mailbox ad if you feel like talking to someone different than who you're looking for in the voice personals mailbox. When you hang up, your connector greeting is erased, but your voice personals mailbox ad remains until you change or delete it.

In the Lavender Line voice mailbox system you can simply delete the message and move on. The woman that left the message may send you another message, but that's all they can do. There is no way for them to get in touch with you outside of Lavender Line, as all of your personal information is kept confidential. While in the Connector, if you get an unwelcome message, or just don't like what you hear while you are browsing, you can block the caller from sending you messages by pressing 7, when the system prompts you.

Send them a message back! You can do this back-and-forth as many times as you like until you decide you are ready to take it further, whether by arranging a meeting or by giving out your name or phone number. Lavender Line's best feature is that you decide when you're ready to proceed. We keep your personal information private at all times.

We want everyone to have an enjoyable experience using our system. We will not tolerate any discrimination based on age, gender or race and we will not allow any references to illegal substances.

Messages are exchanged between callers using the voice personals mailbox system, and between callers on the live Connector. They can be used for introductions or to get to know someone else better. You can exchange messages many times. You can also leave them for callers on the Connector or in callers' voice personals mailbox. A connection request is a special type of message inviting a caller to join you in a private live conversation on the Connector.

Remember this is your introduction to everyone online, so take some time before you record to write out what you want to say about yourself, and about the type of girl you're looking for. Be specific, and sell yourself! Standing out from the crowd will help you get noticed! It's also a good idea to practice reading your ad aloud a few times, so that you sound more confident when you record. And no one wants to hear dead air or music.

All kinds of women from all walks of life call Lavender Line chat line. We find that many of the women on our lines are looking for a relationship; someone who's serious about meeting women, but still wants to experience all the uniqueness that life has to offer.

Voice personals mailboxes are the heart of Lavender Line, and your most powerful tool for connecting with like-minded girls. The ad you record for your voice personals mailbox is your 24-hour a day presence on the Lavender Line system, and should contain as many details about you and who you are looking for as you can imagine. Additionally, placing your ad in a category guarantees that the right women, those looking for the same kind of experience as you are, will hear your ad. Of course, having recorded an ad you'll need a way for interested women to get back to you, and your voice personals mailbox is where their responses will go. If you do not wish to run an ad, you can designate your box as being "For Responses Only". This way, when you reply to an ad you like, that woman will have a place to send a message back to you.

Yes, a paid membership may be used from any touch tone phone.

It usually takes about 5 to 10 minutes to set up a new membership. We will need your name, address and method of payment.

Your membership number gives you access to Lavender Line, and your pass code is like your bank PIN number. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-607-0526 if you lose your numbers. For your security, you will be asked to verify your personal information. Remember your membership number is different from your mailbox number. Call Customer Service if you have any other questions about memberships, numbers, or voice personals mailboxes.

You should never share your membership number or pass code with anyone on line, especially if they claim to be an employee or part of a promotion! Customer service will only ask you to quote your numbers if you have called us with a problem or question. Remember that your membership number and pass code is what keeps track of your balance, so you never want to give this information out to anyone.

The system will inform you when time is being deducted from your membership. In the voice personals mailbox system it is free to listen to ads, and time is deducted from your membership when you reply to ads or listen to the responses in your voice personals mailbox. In the Live Connector, time is deducted from your membership once you have recorded your greeting and are listening to other greetings of ladies using the Connector. Time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for a period of 3 months will be deactivated without refund.

US customers can pay by Western Union or MoneyGram. Canadian customers can pay by Western Union. We do not accept payments by mail. Find out how to use Western Union or MoneyGram on our How to Pay page.

All charges are discreetly billed as 877-214-2938.

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your "electronic receipt." You can print this email or confirmation screen for your records. If you are a new member signing up online, you will receive two email messages from us. The first message will contain your membership information for your records, and the second message will contain your transaction details.

Call the system to find out about our current promotions.

US customers may pay by credit card (Visa, MasterCard, Amex, or Discover), check by phone, Western Union, and MoneyGram. Canadian customers may pay by credit card (Visa, MasterCard, or Amex), or Western Union.

Charges will not appear on your phone bill. However, if you call one of our local access numbers from outside its local calling area, long distance charges may apply.

Since 1990 we have been approved by the top banks in North America to provide secure on line real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone with our friendly 24/7-hour toll-free customer service.

1) We will not sell, rent or divulge any personal information about you or this transaction to any 3rd party. 2) Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate our brands more effectively. 3) When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualized service. We will only use this information in the course of providing our service to you. 4) A link to our Privacy Policy is posted at the bottom of this page.

To protect you against fraud, we need your name, address, phone number, credit card or check by phone account number. Once this information is confirmed we can process your order.

We ask for your SSN for your protection. We want to ensure that the charges are going to the right person and that no one else is using your credit card or bank account.